Refund & Cancellation Policy

1. Overview & Scope

This Refund and Cancellation Policy governs all digital subscriptions, memberships, video-on-demand passes, and premium content upgrades purchased on DESIZZ (operated at desizz.com).

By purchasing any membership tier (Basic, Premium, or VIP Gold), you acknowledge and accept the terms outlined herein. This policy has been drafted in compliance with global consumer protection regulations and the processing standards mandated by our authorized payment partners and major card networks.

2. Subscription Cancellation Policy

You may cancel your recurring subscription at any time, without needing to contact an agent or provide any justification.

How to Cancel:

1. Self-Service via Account Settings: Log in to your account, navigate to Settings > Subscriptions, and click the "Cancel Subscription" button. Your cancellation takes effect immediately.
2. Via Email Support: Send an email to support@desizz.com with the subject line "Cancellation Request" and your registered username or email. We will process your cancellation promptly within 24 business hours.

3. Refund Eligibility & 14-Day Cooling-Off Period

We strive to provide an exceptional viewing experience. If you are not satisfied with your purchase, you may request a refund under the following conditions:

• 14-Day Cooling-Off Period: You are eligible for a full refund within fourteen (14) calendar days from the date of your initial subscription payment, provided you have not streamed more than two (2) full video titles or downloaded any offline media assets.
• Technical Issues: If you experience persistent technical defects, video playback failures, or site inaccessibility that our engineering support team is unable to resolve within forty-eight (48) hours of notification.
• Duplicate Billing: If your card was erroneously debited multiple times for the same subscription period due to a gateway communication error.
• Unauthorized Transactions: If your payment method was used without your authorization, subject to standard fraud verification and timely reporting prior to excessive library consumption.

4. Non-Refundable Situations

Refunds will not be granted in the following scenarios:

• Requests submitted more than fourteen (14) calendar days following the charge date.
• Accounts that have actively streamed multiple 4K/HD video titles or downloaded substantial content during the billing period.
• Failure to cancel a recurring membership prior to its scheduled renewal date (unless renewal reminder notification failed to deliver due to our system outage).
• Accounts terminated or suspended due to violations of our Terms & Conditions (such as screen-recording, credential sharing, content re-distribution, or illegal conduct).
• User hardware incompatibility, slow local internet connection, or refusal to comply with 18+ age verification mandates.

5. Statement Descriptors & Discreet Billing

Your discretion and personal privacy are of paramount importance. To protect your confidentiality:

• No mention of "DESIZZ", adult video content, or explicit terms will appear on your bank, credit card, or digital payment statement.
• Charges will appear under neutral, discreet billing descriptors associated with authorized digital merchant accounts (e.g. ONLINE-MEDIA*SVCS).
• The exact descriptor assigned to your payment is presented on your checkout confirmation page and in your automated payment receipt email.

6. Dispute Resolution & Chargeback Prevention

We strongly encourage customers to contact our support team before initiating a chargeback or payment dispute with their bank or credit card provider.

Unwarranted chargebacks or fraudulent dispute filings will result in immediate termination of all associated user accounts, addition of associated payment credentials to shared global merchant risk blacklists, and potential debt recovery proceedings for fraudulent claims.

7. Processing & Payout Timelines

Once approved by our billing department, refunds are processed as follows:

• Processing Window: Refunds are initiated by payment gateways within 1 to 2 business days of approval.
• Credit Card Posting: Depending on your card issuing bank, the credit typically reflects on your bank statement within 3 to 7 business days.
• Method of Reimbursement: All refunds are strictly issued to the exact original payment method used during purchase. We cannot issue cash, wire transfers, or third-party card payouts.

8. Contact Customer Support & Billing Entity

For any billing inquiries, cancellation assistance, or refund requests, please contact our 24/7 dedicated support team: